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1Now Support
Help from people who know car rentals
Stuck on setup, a booking or a sync issue? Talk to the 1Now team, real people who run this platform every day, not a call center. Chat, email, or book a free call and we'll get you sorted
Chat replies in ~10 minutes
Email replies in 2–3 hours
Free 1-on-1 support calls
No pressure. If 1Now isn’t right for you, they’ll say so
Here 24/7
Reach us by chat or email any time, any day.
We fix it with you. Screen share on a call and we'll walk through it together until it works
~10 min
average chat response
250
operators supported
25
states
How it works
Thirty minutes, and it's fixed
1
Book a time
Add your details, tell us what you're stuck on, and pick a slot that works. Takes a minute.
2
Meet your specialist
You talk to someone who knows 1Now and car rentals inside out. Share your screen and walk through the issue together, setup, bookings, sync, payments, anything.
3
Leave with it working
Your issue fixed, your questions answered, and tips to avoid it next time. If it needs engineering, we log it and follow up until it's done.
Quick answers
Fair questions
How fast will I get a reply?
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Chat usually gets a response within 10 minutes, email within 2–3 hours. Support calls you book at a time that suits you. We're available 24/7.
Is support really free?
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Yes. Chat, email and support calls are all included, on every plan, at no extra cost.
Is calendar sync two-way with Turo?
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Turo bookings block dates on 1Now automatically. Bookings on your 1Now site don't block dates on Turo, so keep your Turo calendar updated for those. If Turo trips aren't blocking dates, your vehicle is likely missing its Turo ID — send us your Turo profile link and we'll add it for you.
How do my renters verify ID and insurance?
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After booking and paying, renters are taken straight to verification: ID through Vouched and insurance through Canopy Connect. You can view results under the customer or booking details, and resend verification links in one click.
Why does my security deposit show "cancelled"?
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Stripe releases deposit holds after 7 days automatically. If you want to keep part of a deposit, capture it from the booking's payment section before the 7 days are up, then refund the rest.
How do renters extend a trip?
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They open their booking confirmation email, click View Booking Details, then Edit Booking. You get an approval request, and once you accept, a payment link goes to the renter for the difference. Note: insurance doesn't extend automatically, they'll need to re-cover the extra days.
I'm not a customer yet, can I still talk to someone?
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Of course. Book a free 30-minute call with a car rental profit specialist and see 1Now on your own fleet, no pressure, no commitment.