1Now Support
Help from people who know car rentals
Here 24/7
Reach us by chat or email any time, any day.
We fix it with you. Screen share on a call and we'll walk through it together until it works
How it works
Book a time
Meet your specialist
Leave with it working
Quick answers
How fast will I get a reply?
+
Chat usually gets a response within 10 minutes, email within 2–3 hours. Support calls you book at a time that suits you. We're available 24/7.
Is support really free?
+
Yes. Chat, email and support calls are all included, on every plan, at no extra cost.
Is calendar sync two-way with Turo?
+
Turo bookings block dates on 1Now automatically. Bookings on your 1Now site don't block dates on Turo, so keep your Turo calendar updated for those. If Turo trips aren't blocking dates, your vehicle is likely missing its Turo ID — send us your Turo profile link and we'll add it for you.
How do my renters verify ID and insurance?
+
After booking and paying, renters are taken straight to verification: ID through Vouched and insurance through Canopy Connect. You can view results under the customer or booking details, and resend verification links in one click.
Why does my security deposit show "cancelled"?
+
Stripe releases deposit holds after 7 days automatically. If you want to keep part of a deposit, capture it from the booking's payment section before the 7 days are up, then refund the rest.
How do renters extend a trip?
+
They open their booking confirmation email, click View Booking Details, then Edit Booking. You get an approval request, and once you accept, a payment link goes to the renter for the difference. Note: insurance doesn't extend automatically, they'll need to re-cover the extra days.
I'm not a customer yet, can I still talk to someone?
+
Of course. Book a free 30-minute call with a car rental profit specialist and see 1Now on your own fleet, no pressure, no commitment.