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FAQs
How do my renters extend their trip?
They ask for more days right from their booking. You get a message, approve it and the extra days are added and charged.
How do my renters verify ID and insurance?
It’s built into booking. Before they get the car, they upload their ID and we confirm their insurance. You see the result on the booking.
What insurance options can I use?
Renters can add damage cover at checkout and we can confirm a renter’s own insurance. You set what’s required, per car.
How do my renters book a vehicle?
They pick a car on your site, choose dates, verify ID and insurance, pay and sign the agreement. A few taps, start to finish.
How do I manage my bookings?
Everything’s in one app. See every trip on your calendar, message renters, take payments and track each car.
How does the security deposit work and why does it show as cancelled?
We place a hold on the renter’s card, not a charge. When the trip ends with no issues, we release the hold, which can show as “cancelled” on their statement. That’s normal, the money was never taken.
How do I send ID or insurance verification links?
From the booking, send the renter a verification link by text or email. They complete it and the result shows on the booking.
Is calendar sync two-way with Turo?
Yes. Bookings on Turo and on your own site keep each other up to date, so the same car can’t be double-booked.
Why aren’t my Turo bookings blocking dates on 1Now?
Usually the Turo connection needs to be linked or refreshed in settings. Check that your Turo calendar is connected. If dates still aren’t blocking, start a chat and we’ll sort it out.
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