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support@1now.aiCommon questions
They ask for more days right from their booking. You get a message, approve it and the extra days are added and charged.
It’s built into booking. Before they get the car, they upload their ID and we confirm their insurance. You see the result on the booking.
Renters can add damage cover at checkout and we can confirm a renter’s own insurance. You set what’s required, per car.
They pick a car on your site, choose dates, verify ID and insurance, pay and sign the agreement. A few taps, start to finish.
Everything’s in one app. See every trip on your calendar, message renters, take payments and track each car.
We place a hold on the renter’s card, not a charge. When the trip ends with no issues, we release the hold, which can show as “cancelled” on their statement. That’s normal, the money was never taken.
From the booking, send the renter a verification link by text or email. They complete it and the result shows on the booking.
Yes. Bookings on Turo and on your own site keep each other up to date, so the same car can’t be double-booked.
Usually the Turo connection needs to be linked or refreshed in settings. Check that your Turo calendar is connected. If dates still aren’t blocking, start a chat and we’ll sort it out.
Learn as you go
Short, plain guides to get you live and keep you earning.
Going direct
Launch your own booking site and take your first direct booking.
Getting set up
Import your fleet, sync Turo and get your account ready in a day.
Protecting your cars
ID and insurance checks, deposits and before-and-after photos.
