Support

Your renters can extend their trip by accessing their booking through the booking confirmation email they received after making a payment on your website.

Steps to Extend a Trip

1. Open the booking confirmation email.
2. Click View Booking Details — this takes them to their booking page.
3. Click Edit Booking.
4. Complete all 4 steps:
   1. Select pickup location, dates, and time
   2. Choose vehicle
   3. Select insurance and extras
   4. Add secondary driver (if needed)
5. Click Update / Submit.

What Happens Next?

• A trip modification approval request is sent to you (admin).
• You can accept or reject the request.
• If accepted, a Stripe payment link is automatically sent to the renter for any additional cost.

⚠️ Important Notes

Insurance does not extend automatically.

For Bonzah, renters can either:

• Create a new booking, or
• You (admin) can purchase insurance directly from the Bonzah dashboard.

For RentalCover, insurance also does not extend automatically. Renters must:

1. Go to RentalCover.com
2. Purchase insurance
3. Upload proof under Pre-Trip Photos in their booking

Once the renter completes booking and payment, they are automatically directed to a page where they can verify both ID and insurance.

ID Verification

Done through a third-party identity verification system, Vouched Identity.

1. Click Create Verification Link.
2. Either:
   • Copy the link, or
   • Open it directly
3. Complete the verification process.

Insurance Verification

Done via Canopy Connect (third-party integration).

1. Click Create Verification Link.
2. Copy or open the link.
3. Complete the verification.

⚠️ Important Note

• Canopy Connect only verifies whether insurance is valid or not.
• It does not provide full policy details.

Where Can You View Insurance and ID Verification Details in 1Now?

Option 1

1. Go to Customers → View Customer Details.
2. View:
   • ID verification
   • Insurance verification:
     • Active policies
     • Uploaded documents

Option 2

1. Go to Bookings → View Booking → Select Booking.
2. Scroll to Primary Driver Details.
3. Click Insurance Verification Details / ID Verification Details.

You can use:

• Bonzah (integrated)
• RentalCover (manual)
• Any other insurance provider

Bonzah (Integrated Option)

Setup

1. Go to Settings → Integrations → Damage & Liability Insurance → Request Access.
2. Fill and submit the form.
3. Receive login credentials via email.
4. Connect Bonzah with 1Now.

After setup: renters can purchase insurance directly during booking.

Coverage

• Covers up to $35,000.
• Applies when:
  • Vehicle is OnTrip
  • Collision involves another vehicle

For more details, visit the Bonzah website or contact Bonzah support.

IMPORTANT: Bonzah is only activated if the renter’s ID is verified.

RentalCover (Manual Option)

Setup

1. Go to Settings → General → Insurance Options.
2. Add RentalCover.

How It Works

Appears as an option on your website. Renters must:

1. Go to https://rentalcover.com/
2. Purchase insurance.
3. Open the booking confirmation email they received after making a payment for the booking on your website.
4. Click View Booking Details.
5. Upload proof under Pre-Trip Photos.

You can also add any other insurance provider manually in the same way.

Booking Steps

1. Visit your website.
2. Select:
   • Pickup location
   • Dates & time
3. Choose a vehicle.
4. Enter details:
   • Name
   • Contact number
   • Email
5. Select:
   • Insurance
   • Extras
6. Click Pay & Book.
7. Agree to:
   • Rental Agreement
   • Terms & Conditions
   • Privacy Policy
   • Cancellation Policy
8. Complete payment.
9. Verify:
   • ID
   • Insurance

Steps

1. Go to Dashboard → Bookings → View Bookings.
2. Select a booking.
3. You can view:
   • Booking status
   • ID & insurance verification
   • Invoice
   • Payment amount
   • Security deposit and more

To Edit a Booking

1. Click the top-right three dots → Edit Booking.
2. You can:
   • Extend trip
   • Change details
   • Swap vehicle

How It Works

• If paid via website: automatically refunded after 7 days (Stripe policy).
• If you want to keep it:
  1. Go to Booking → Payment section.
  2. Click Capture next to Security Deposit.
  3. Enter the amount to keep.
• After capturing, you can refund the remaining amount.

Why Does It Show “Cancelled”?

• More than 7 days passed.
• Stripe automatically released the hold.
• So the deposit appears cancelled.

1. Go to Bookings → Open Booking → Primary Driver Details.
2. Click ID Verification or Insurance Verification.
3. Click Create Verification Link and send it to your renter via email or SMS.

Not exactly:

• Turo bookings → will block dates on 1Now ✅
• 1Now website bookings → will NOT block dates on Turo ❌